RESERVATIONS
Can I make a reservation over the phone?
Can I make a reservation for more than one room at a time?
Can I make a reservation with special room requests or preferences?
How do I make a reservation for a hotel room that meets my accessibility needs?
Can I bring my pet to the hotel?
How do I make a reservation for someone else?
How do I know my reservation is confirmed?
What should I do if I didn't receive a confirmation email after making my reservation?
I'm having trouble making a reservation online. What do I do?
What should I do if I have a question about a past reservation?
What company manages my hotel reservation and payment?
How do I change my hotel reservation?
If I change my hotel reservation, will I still get the same rate?
How do I cancel my hotel reservation?
Do you charge any change or cancellation fees? What is your cancellation policy?
How do I find the hotel's change and cancellation policy after I have made a reservation?
I cancelled my hotel reservation. When will I be credited?
Will I be charged a night's stay if I miss my reservation or arrive late?
Is my credit card information secure?
What credit and debit cards do you accept?
When will I be charged for my hotel reservation?
What company will charge my card?
How do I get a receipt for my hotel reservation?
Will my credit card be charged if I forget to cancel and don't stay in the room I reserved?
What is the billing postal code?
Can I make a reservation over the phone?
Can I make a reservation for more than one room at a time?
Yes. You can make a reservation for up to eight rooms in a single transaction.
Can I make a reservation with special room requests or preferences?
The available hotels’ amenities and room features are listed on the hotel details page.
How do I make a reservation for a hotel room that meets my accessibility needs?
Can I bring my pet to the hotel?
How do I make a reservation for someone else?
There are several reasons why this could happen:
- You could be searching for a hotel for which we do not have negotiated rates.
- You could be searching for a hotel that does not meet the requirements of this website.
How do I know my reservation is confirmed?
If you don’t have access to the confirmation success page with the Itinerary ID, please take note of any error messages on screen (you may wish to do a printscreen) and contact us by email (Website Support: info@checkinfamily.com).
What should I do if I didn't receive a confirmation email after making my reservation?
I'm having trouble making a reservation online. What do I do?
Please take note of any error messages on screen (you may wish to do a printscreen) and contact us by email (Website Support: info@checkinfamily.com).
What should I do if I have a question about a past reservation?
What company manages my hotel reservation and payment?
How do I change my hotel reservation?
If I change my hotel reservation, will I still get the same rate?
How do I cancel my hotel reservation?
The reservation confirmation email also has a link to the “Cancel Reservation” page of this website.
Do you charge any change or cancellation fees? What is your cancellation policy?
Each hotel has its own change and cancellation policy which we are required to pass on.
How do I find the hotel's change and cancellation policy after I have made a reservation?
I cancelled my hotel reservation. When will I be credited?
Will I be charged a night's stay if I miss my reservation or arrive late?
Is my credit card information secure?
What credit and debit cards do you accept?
When will I be charged for my hotel reservation?
What company will charge my card?
How do I get a receipt for my hotel reservation?
Will my credit card be charged if I forget to cancel and don't stay in the room I reserved?
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